Catálogo de publicaciones - libros

The first chapter introduces the notion of information quality by discussing three real-life business cases where the quality of information is of crucial importance. Specifically, the notion of information quality will be discussed in the context of strategy consulting, product development, and web design. The chapter also provides an overview of the main goals, target groups, and chapters of the book.

This chapter consists of four parts. In a first step, the information quality perspective will be introduced as a problem lens. Then, a survey of information quality problems from relevant literature and field research will be presented. This will result in a problem typology. In a third step, existing information quality frameworks will be presented and evaluated. In the last step of this chapter, research deficits and consequences of further framework development will be discussed.

This chapter contains the framework for information quality management and describes its elements in detail. The chapter is divided into three sub-chapters, which outline the aim of the framework as well as its application context, its main elements, and its application in various settings. The chapter closes with a summary of the key findings. The largest part of this chapter is dedicated to the second sub-chapter, where the elements of the framework are described, such as the information quality criteria and the principles to assure them. The main principles discussed are the integration, validation, contextualization, and activation principles which improve the value of information products.

In this chapter various real-life examples are presented which illustrate means of analyzing and improving information quality in the context of knowledge-intensive processes. The chapter concludes by formulating propositions and conclusions derived from the six case studies.

The final chapter of the study summarizes the main findings and provides future perspectives on the topic. Implications of the findings for various management levels (top, middle, and line managers) are discussed.