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Service processes are an important kind of cross-enterprise business processes. However, they show particular properties which require new approaches of design and modeling. Therefore, in this paper a method for designing and modeling service processes is developed. It is component-oriented and uses so-called perspective elements as granularity of the components. The service processes created by the method are both aligned to the customer requirements and efficient in their operation by the use of standardized components.

Service processes are an important kind of cross-enterprise business processes. However, they show particular properties which require new approaches of design and modeling. Therefore, in this paper a method for designing and modeling service processes is developed. It is component-oriented and uses so-called perspective elements as granularity of the components. The service processes created by the method are both aligned to the customer requirements and efficient in their operation by the use of standardized components.

Service processes are an important kind of cross-enterprise business processes. However, they show particular properties which require new approaches of design and modeling. Therefore, in this paper a method for designing and modeling service processes is developed. It is component-oriented and uses so-called perspective elements as granularity of the components. The service processes created by the method are both aligned to the customer requirements and efficient in their operation by the use of standardized components.

Service processes are an important kind of cross-enterprise business processes. However, they show particular properties which require new approaches of design and modeling. Therefore, in this paper a method for designing and modeling service processes is developed. It is component-oriented and uses so-called perspective elements as granularity of the components. The service processes created by the method are both aligned to the customer requirements and efficient in their operation by the use of standardized components.

Service processes are an important kind of cross-enterprise business processes. However, they show particular properties which require new approaches of design and modeling. Therefore, in this paper a method for designing and modeling service processes is developed. It is component-oriented and uses so-called perspective elements as granularity of the components. The service processes created by the method are both aligned to the customer requirements and efficient in their operation by the use of standardized components.

Service processes are an important kind of cross-enterprise business processes. However, they show particular properties which require new approaches of design and modeling. Therefore, in this paper a method for designing and modeling service processes is developed. It is component-oriented and uses so-called perspective elements as granularity of the components. The service processes created by the method are both aligned to the customer requirements and efficient in their operation by the use of standardized components.

Service processes are an important kind of cross-enterprise business processes. However, they show particular properties which require new approaches of design and modeling. Therefore, in this paper a method for designing and modeling service processes is developed. It is component-oriented and uses so-called perspective elements as granularity of the components. The service processes created by the method are both aligned to the customer requirements and efficient in their operation by the use of standardized components.